Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@respiratormasks.com.au. Items sent back to us without first requesting a return will not be accepted.

If you had a "change of mind" with your purchase  we are happy to take it back with just a few conditions

1. Return Time Frame - Your returned item must be returned within 30 days of purchase.
2. Proof of Purchase - all returns, refunds, credit or exchange requests must be accompanied by any of the following Proof of Purchase documents:
- Order Confirmation
- Tax Invoice 
- Copy of credit card statement showing purchase 
3. The item has not been used
4. The product or packaging must not be damaged
5. The product must not be refilled, mixed or tampered with
7. Freight on returned goods must be paid by you
8. Seal and secure all goods to ensure unbroken arrival or loss in transit
9. Refund excludes postage

You can always contact us for any return question at info@respiratormasks.com.au

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.